When you need medical attention, knowing where to go for health care can help you save time — and help assure you'll get the care you need. You may choose care from your primary care provider (PCP), a virtual visit (or telehealth), urgent care or emergency room, depending on your situation. Here are tips to help you choose where to go for care.
Where you go for care depends on what kind of medical care you'll need. Look at the examples in the chart below to get a sense of the options you may choose.
Your primary care provider (PCP)
Use your smartphone, tablet or computer to connect with a provider for these types of care:
(Note: your virtual care options may depend on your health plan)
If you receive urgent or emergency care, It's important share information with your PCP, including diagnoses, treatments, prescriptions and therapy recommendations. This will help your PCP make the best possible decisions about your ongoing health and well-being. It will also help with coordinating care between other providers.
If you have an employer-sponsored health plan, 1 your care choices may help you save both time and money. Let's take a look.
Learn how choosing some care options may help you save up to $2,400. 2 Find out about your 24/7 Virtual Visits benefit if you have a UnitedHealthcare plan through work.Learn the details about Designated Diagnostic Provider benefits and how it may affect your coverage for outpatient lab and major imaging services.
Whether you're walking home from work or sitting on the couch, feeling a sudden change in health can be upsetting. Some health conditions are serious, but it's important to keep calm and follow a plan. Watch this video to learn more about when to choose the ER vs another option.
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Imagine you have a fever and need to see a doctor.
You could go to the emergency room, but you may find long wait times.
Also, you’ll meet with a doctor who doesn’t know your health history.
You can get the best quality care when your doctors work together.
Call your primary care doctor or a nurse line to find the best way to receive care for your symptoms.
You may even be able to chat with a doctor on your phone or computer for some basic prescriptions.
And see your primary care doctor to treat common health problems.
Call your health plan customer service to find a doctor or schedule a visit. The number is usually on the back of your card.
In light of COVID-19, remember to practice social distancing. Wash your hands often and wear a mask. Contact your care provider with questions about your visit.
24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.